Refund policy

Return & Refund Policy

At DCHE Biotech LLC, we are committed to providing high-quality wellness products and ensuring customer satisfaction.

Returns  
Due to the nature of our products, all sales are considered final. We do not accept returns on opened or used items for health, safety, and compliance reasons.

Damaged or Incorrect Orders  
If you receive a damaged or incorrect item, please contact us within 5 days of delivery at dchebiotech@gmail.com with your order number and photos of the issue. We will gladly send a replacement at no additional cost.

Refunds  
Refunds are only issued in cases where an order cannot be fulfilled or if a verified issue with your order cannot be resolved with a replacement.

Order Issues  
We are not responsible for lost or stolen packages once marked as delivered by the carrier. Please ensure your shipping information is accurate before placing your order.

Processing Time  
Orders are processed within 1–3 business days. Shipping times may vary depending on location and carrier.

Contact  
For any questions or concerns, please contact us at dchebiotech@gmail.com.

Thank you for choosing DCHE.